Frequently Asked Questions

Visit 92game.cam and click the registration button on the homepage. Fill in your full legal name, date of birth, email address and choose a strong password. Select PKR as your preferred currency. You will receive a verification email — confirm it to activate basic account access. Full platform features, including withdrawals, become available after completing the KYC (identity verification) process.

You need a valid government-issued photo ID — your Pakistani CNIC (Computerised National Identity Card), passport or driving licence all qualify. You will also need a proof of address document dated within the last three months, such as a utility bill or bank statement. In some cases, 92game may request source of funds documentation as part of its compliance procedures. Upload clear, unobstructed scans or photos through the verification section in your account settings.

No. Each individual is permitted to hold only one registered account on 92game. Duplicate accounts — whether created using a different email address, device or payment method — are a breach of the Terms & Conditions. If multiple accounts linked to the same identity are detected, all associated accounts may be suspended and balances withheld pending investigation. If you have accidentally created a duplicate, contact Support immediately to resolve it.

The minimum age to register and use 92game is 18 years old, or the higher minimum required by the Operator's licence jurisdiction. Age verification is a mandatory part of the KYC process. Accounts where the user is found to be under the applicable minimum age will be closed immediately and all funds returned to the source payment method. Meeting the age requirement does not confirm that online gambling is lawful in your location — Pakistani users must independently assess their legal position.

On the login page, click "Forgot Password" and enter the email address registered to your account. 92game will send a password-reset link to that address. Follow the link, enter a new strong password and confirm. If you no longer have access to your registered email address, contact Support via live chat with your account details and KYC documentation so the team can verify your identity and assist you manually.

Contact 92game Support via live chat or email at [email protected] and request permanent account closure. Before closure is processed, any active bonus wagering requirements will be assessed in line with the applicable promotion terms. Your verified real-money balance — after any applicable deductions — will be returned to your original payment method, subject to completion of KYC verification. Account closure requests are actioned within 1–3 business days.

The available deposit methods are displayed in the cashier section after you log in, and they reflect what is currently active on the platform. Familiar Pakistani payment options such as Easypaisa, JazzCash, Raast and bank transfers referencing institutions like HBL, UBL, Meezan Bank and Bank Alfalah may be listed for local context. These names are referenced for user familiarity only — their inclusion does not imply that any provider endorses, supports or is affiliated with gambling activity.

Minimum deposit thresholds vary by payment method and are displayed in the cashier at the time you select your chosen option. Amounts are denominated in PKR. These thresholds may change from time to time at the Operator's discretion, so always check the live cashier for the current figures before initiating a transaction. There is no upper limit on deposits beyond what the platform or your chosen payment method enforces.

Most deposits reflect in your 92game account balance within a few minutes. Processing times depend on the payment method used. Digital wallet transfers (where available) tend to be faster than bank transfer routes. If a deposit has not appeared after 30 minutes, check your payment method's transaction history first to confirm the transfer completed successfully, then contact 92game Support with the transaction reference number.

Navigate to the cashier section and select "Withdraw". Choose your preferred withdrawal method, enter the PKR amount and confirm. Withdrawals are processed back to the original payment method used for deposits, in line with anti-money laundering requirements. KYC verification must be completed before any withdrawal is approved. Processing times vary by method — current estimates are shown in the cashier at the time of the request.

Withdrawal delays can occur for several reasons: pending KYC verification, an active bonus with unsatisfied wagering requirements attached to your balance, a security review flag or high withdrawal volume at the processing end. Log in, check your account's verification status and any active bonus conditions. If everything appears clear but the delay persists beyond the timeframe indicated in the cashier, contact Support with your withdrawal reference number.

92game covers a wide range of cricket markets spanning Pakistan Super League (PSL) fixtures, ICC World Cup and Champions Trophy tournaments, bilateral Test and T20I series, and major international leagues. Available market types include match winner, top batsman, total runs, over/under runs per over, method of dismissal and live in-play markets where you can wager ball by ball. Specific market availability varies by fixture and is confirmed in the sportsbook at the time of the match.

In-play betting lets you place wagers on a match while it is in progress. Odds update continuously based on what is happening on the field — during a PSL match, for example, odds will shift after each over, wicket or boundary. Select a live event from the sportsbook, choose your market, enter your PKR stake and confirm before the market suspends for the next delivery or event. A stable internet connection is strongly recommended for in-play betting, as connectivity issues cannot be used to cancel a placed bet.

Beyond cricket, 92game's sportsbook covers football (including international fixtures and major leagues), UFC and MMA, tennis, basketball, kabaddi and other sporting events. The full list of available sports and fixtures is displayed in the sportsbook section of the platform. Market depth and live coverage vary by sport — cricket and football tend to have the broadest selection of markets reflecting the strongest demand from Pakistan-based users.

The 92game live casino streams real dealers operating physical tables — roulette, blackjack, baccarat, Teen Patti and other games — in real time via high-definition video. You interact by selecting chip values (in PKR) and placing bets on a digital interface that maps to the physical table. Results are determined by actual physical outcomes — cards dealt, wheel spins — rather than a random number generator. A stable connection is recommended; mobile browsers and desktops both support live casino access.

All slot games on the 92game platform are supplied by licensed third-party game providers whose Random Number Generators (RNGs) are independently tested and certified by approved testing laboratories. This means every spin outcome is statistically independent and cannot be predicted or manipulated. Each game displays its Return to Player (RTP) percentage in the game information panel — this figure represents the expected long-term average payout and is a standard indicator of fairness used across the industry.

A wagering requirement (sometimes called a rollover) specifies how many times you must wager a bonus amount before any associated winnings become eligible for withdrawal. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place PKR 20,000 worth of qualifying bets before the bonus winnings convert to withdrawable cash. The specific wagering requirement, qualifying games and time limit for each promotion are documented in the individual promotion terms — always read these before claiming.

No. Bonus funds and winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirement has been satisfied in full. If you request a withdrawal before completing the wagering requirement, the bonus and bonus-derived winnings will typically be forfeited, and only your original real-money balance (if any) will be eligible for release. Check your account's bonus tracker for your current wagering progress before submitting a withdrawal request.

No — contribution rates vary by game type and are set out in each promotion's specific terms. Sports betting wagers and certain slot games commonly contribute 100% of each PKR stake towards the wagering requirement. Live casino games, certain table games and specific slot titles may contribute at lower rates — or not at all — towards clearing a bonus. Always check the wagering contribution table attached to the promotion before deciding which game to play with bonus funds active.

If the wagering requirement is not completed within the timeframe stated in the promotion terms, the bonus and any winnings generated from that bonus will be automatically forfeited from your account balance. Your real-money funds deposited independently of the bonus are not affected by a bonus expiry. The expiry countdown and remaining wagering progress are visible in the bonus section of your account settings — monitor these regularly to avoid losing a bonus close to completion.

Yes — most bonuses can be declined or forfeited through the bonus management section of your account before you have begun wagering with the bonus funds. Once wagering has commenced with bonus funds, forfeiture conditions depend on the specific promotion terms. If you prefer to play exclusively with your real-money balance without any bonus conditions attached, contact Support or opt out through the bonus section before placing your first wager under the promotion.

92game uses TLS (Transport Layer Security) encryption for all data transmitted between your device and the platform. Sensitive information — including KYC documents and PKR transaction records — is encrypted at rest using industry-standard protocols. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. Two-factor authentication (2FA) is available for all accounts and is strongly recommended. Full details of how your data is handled are set out in the Privacy Policy.

Contact 92game Support via live chat immediately and report the suspected unauthorised access. The support team can temporarily freeze your account while the matter is investigated. As a precaution, change your password from a secure device as soon as possible, and review your recent transaction history for any activity you did not initiate. Never share your login credentials — 92game staff will never ask for your password through any communication channel.

Log in and navigate to Account Settings, then select the Responsible Gambling section. Choose "Deposit Limits" and set a daily, weekly or monthly cap in PKR. Reductions to your deposit limit take effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period — this prevents impulsive decisions made during a gambling session from undermining a limit you previously chose for your own protection. All responsible gambling tools are completely free to use.

Self-exclusion is a voluntary block that prevents you from accessing and wagering on 92game for a chosen period — options include 6 months, 1 year, 3 years or indefinite. It takes effect immediately upon activation through Account Settings → Responsible Gambling → Self-Exclusion, or by contacting Support directly. During the exclusion period, all promotional communications are suspended. Reversing a self-exclusion requires the minimum period to elapse and identity re-verification. For full details, visit the Responsible Gambling page.

92game operates under an international gaming licence. It does not hold a Pakistan-issued gambling licence and does not claim to be regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. The Prevention of Gambling Act, 1977 and other Pakistani legislation may restrict or prohibit online gambling. Users in Pakistan are solely responsible for determining whether accessing 92game is lawful in their jurisdiction. Nothing on this page constitutes legal advice.